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Hello Order Help

Report a bug

If you’ve hit a bug, or a question this help center doesn’t answer, open Hello Order in your Shopify admin and go to Help → Still need help?. It’s a form that includes your store automatically and routes to the right queue for your plan. We respond within 24 hours — we’re on the west coast of Canada (Pacific time).

To help us fix it faster, include:

  • What you were trying to do, and what happened instead
  • What you already tried
  • A screen recording, if you can grab one (a Loom link works well)
  • Whether you could reproduce it in Shopify’s own “Create draft order” screen